Our return and replacement policy is as follows:
If you encounter any issues with your purchase, please feel free to contact us. We will do our best to assist you. However, your purchase is eligible for return or replacement if it meets the following conditions:
- If an incorrect product was delivered to you, i.e., the product does not match the item description mentioned on the website or the wrong product is delivered.
- If the product you receive has a genuine quality or manufacturing defect.
Please note that our products are handcrafted by traditional craftsmen in rural India, resulting in unique products that may have slight differences from each other.
If your purchase meets our return criteria as stated above, please email us at care@exclusivelane.com or contact our WhatsApp support team at +91-9599198374 within 5 days from the delivery date, providing the following information:
- Order number
- Product image
- Specify the reason for the return, and in case of a defective or incorrect product, please share the product image as well.